Your Account
Do I have to create an account before placing an order?
Yes, setting up an account is required to place an order if it is the first time you are shopping with us. This is free of charge. By creating an account, you will be able to follow your orders and request returns or exchanges.
Please keep your personal information up-to-date to receive information about new collections, offers and other promotions from time to time.
How do I set up an account?
Please click on this link My Account and enter all your details accordingly. Please double check to make sure that all your details are correct. You should receive a confirmation email once your details are registered.
What happens if details are not correct?
If you don’t receive a confirmation email please send us a separate email on orders@kfashion.mt with your correct details, and we will contact you as soon as possible to help you solve the issue.
Forgot Password / Reset Password
You can reset your password by following this link Lost Password
Orders
How do I know that my order is confirmed?
Please set up an account before placing an order. Once your order is confirmed we will send you an order confirmation by email including all the items that you want to buy. The order is confirmed and accepted once payment is confirmed.
We hold the right not to accept your order if the payment is not authorised or in case of any unforeseen circumstance. If this happens you will be informed accordingly.
Is it possible to change an order?
This is not always possible. An order cannot be changed once it is dispatched.
Please contact us via email orders@kfashion.mt or call us on +356 99442920 and we will do our best to try to meet your request.
Can I cancel my order?
Once the order is confirmed and dispatched, it cannot be cancelled.
Can I leave an order in the shopping bag?
Yes. You can see the items in your shopping bag when you are logged in. The items will remain in your shopping bag also once you log out however this does not mean that the items have been reserved for you. The items in your shopping bag will be available for purchase by other customers if the order is not completed.
Can I order by phone?
Yes, please give us a call on +356 99442920 and we will place the order for you over the phone.
Do you offer a personal shopper service?
Yes. Please contact us by email orders@kfashion.mt or call us on +356 99442920 for more details.
To book an appointment
Please provide us with what you are looking for so we can help you choose your favourite items from our collections.
This only applies for local customers in Malta.
Is a change of address possible after placing an order?
This cannot be done once an order is dispatched.
Please contact us by email orders@kfashion.mt or call us on +356 99442920 and we will do our best to try to meet your request.
Can I order a gift voucher?
Yes, we do offer gift vouchers. For more information please contact us by email orders@kfashion.mt or call us on +356 99442920.
Do you offer gift wrapping services?
Yes. We do offer gift wrapping services at an extra charge of €5.00.
Products
Are all products in stock?
All products shown are available in stock unless the sizes are not selectable. If an item is no longer available, it is unlikely that it will be back in stock. Please contact us to confirm and we see how we can help you.
Are all your products authentic?
Yes we are an authorised retailer of all the brands we offer and we guarantee that every item is 100% authentic.
We buy all our products directly from the brand and from official distributors.
Are there any items which cannot be returned?
Please note that return of baby antibacterial line is not accepted.
Can I have more details about the sizes of the product?
Yes. A size chart is available for each brand. Please note that the chart aims to help you find the right size however it is only used as a guide and cannot guarantee that the item will surely fit.
If you need more help, please feel free to contact us by email orders@kfashion.mt or call us on +356 99442920.
Can the colour of the product vary?
In general it does not however please take note that the actual colours may vary from one device to the other i.e. laptop, mobile and other.
If you have any questions please feel free to contact us by email orders@kfashion.mt or call us on +356 99442920.
Can I get a refund on items bought which are now on sale?
If the order is confirmed prior that the price of the item has been reduced, a refund of the difference in price cannot be applied and refunded.
Payments
Is it safe to place an order online?
Yes it is. All personal account details are held on our secure servers and encrypted using Secure Sockets Layer (SSL) technology in order to protect your privacy.
We do not keep a record of your card details. All payments are processed directly by our bank.
What payment methods are accepted?
Payments are accepted as follows:-
- Mastercard
- VISA
- Maestro Cards
Exceptions may apply for local customers. Please contact us for further details. (to accept CASH payments)
What currencies are accepted?
We accept payments in Euro (€).
Is VAT included in the price?
Where applicable, all our prices are 18% VAT included, so the amount you pay when you check out is the final price for your order.
Do I have to pay Customs & Taxes?
Countries outside the EU may be liable to Customs Duty and Tax. In that case, you are responsible for that payment. Please check about customs charges in your country before placing an order to inform yourself about any extra charges you may have to incur once the parcel is delivered to you.
Deliveries
Do you offer local delivery service?
We offer free express delivery to Malta and Gozo for orders over Eur50 (€). Deliveries should not take more than 1 to 2 working days from date of order.
Do you offer International delivery service?
Yes. We make our utmost to have all orders shipped within 24-48 hours. We offer express shipment to all EU and non-EU countries. Delivery time should not take more than 1 to 3 working days to EU countries and 3-5 working days to non-EU countries, depending on the country.
Additional transit time may be incurred for dutiable, heavy weight and/or oversized shipments. Some destination postcodes/cities may require additional days.
Please contact us info@kfashion.mt if you need further information.
In which countries do you ship and what are the delivery charges?
We offer free delivery to Malta and Gozo for orders over €50.
The shipping cost, time and charges for outside Malta will differ depending on the country. For more details, please click here to view your destination shipping options.
Delivery charges are per order however please note that charges may vary in case of heavy items. In that case, you will be informed prior the delivery of your order.
Tracking
How can I track my parcel?
(This only applies in case of international shipping)
As soon as your order is shipped you will receive an email with the tracking number to check the progress of your parcel. Please feel free to contact us in case of any difficulties or delays.
Returns
Can I return or exchange an item?
We want you to be happy with your product and make sure that it fits you perfectly. If you are not completely happy with your item you may opt for a store credit, exchange your item to something else or opt for a refund. You have 14 days to return an unused item from date of delivery.
IMPORTANT CONDITIONS FOR RETURN
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Items are to be returned in their original undamaged condition with all the packaging, labels, boxes and hangers.
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Shoes are to be returned in their original designer box. The shoe box is considered as part of the item and is to be returned undamaged.
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The shoe box is not to be used as protective packaging and must be returned in its original, undamaged condition.
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Parcel is to be sent within 14 days of receiving your order. Returns received beyond this period will not be accepted.
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We recommend using our arranged courier service for faster, secure and more reliable service
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If parcels are sent through any other courier a tracking order confirmation is recommended.
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Postage or courier costs to return the parcel back are to be paid by the customer.
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Items not returned in their original branded packaging will not be accepted.
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A refund will not be issued in case of returns that do not meet our return policy.
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We recommend that garment care instructions are always followed. We will not accept returns of any items which are returned as faulty if the item is damaged due to negligence and the garment care instructions have not been followed.
Please note that return of laranjinha baby antibacterial line is not accepted.
How can I return or exchange an item?
Local customers
We are here to make your life easier and stress-free by offering to collect the item at your doorstep or from your preferred address, thanks to our reliable courier. If you choose, for a return to be collected, a charge of Euro 4 (€) will apply. The fee must be paid directly to the courier on collection of your item.
Please click here to fill in the online return form and enclose a copy in the parcel. Items are to be returned undamaged including all labels and hangers and in their original packaging including shoe boxes.
Or
You may choose to return your package with any courier of your choice or the local post if a tracked service is used. All postage fees are to be paid by customer.
Please note that returns are only accepted by courier since we are an online shop and do not have a public retail store.
International customers
For a more convenient service, please fill in the online return form with your details so that we can arrange a return for you through DHL. Kindly, click here to fill in the online return form and enclose a copy in the parcel. A minimum charge of Eur30 (€) applies including administrative and courier expenses. Charges will vary according to the shipping country and the volume of the package to be returned. All charges are to be paid in advance.
Items are to be returned undamaged including all labels and hangers and in their original packaging including shoe boxes.
Please contact us for more details.
Or
If you would like to return your package with any courier of your choice or the local post, a tracked service or registered post is to be used. All postage fees are to be paid by customer.
What is your return address?
Our return address is:
Amanda Cuschieri Jones
K Fashion
‘Mexicana’ Flat 3 Triq il-Barbagan,
Kappara SGN 4035, Malta
Please note that the address listed on the website is only for returns by courier. We are an online shop and do not have a public retail store.
Refunds
How long will it take me to receive my refund back?
On receipt of your return item, we will process your refund as soon as possible however it may take a few days for the funds to show on your account depending on the bank’s processing time to complete the transaction.
In which currency will I receive my refund?
The refund will be paid in the same currency as purchased.
